1. Introduction
This Privacy Policy (“Policy”) sets forth the manner in which WattStar Electric (“Company,” “we,” “us,” “our”) collects, uses, maintains, and discloses information collected from users (“User,” “you,” “your”) of our website (the “Site”) and through our service channels, including, but not limited to, telephonic, electronic, and SMS/MMS communications. This Policy applies to all information collected by us, whether via the Site, through direct communications, or in the course of providing electrical services.
2. Consent and Acceptance
By accessing or using our Site or services, or by submitting personal information to us, you hereby consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree with the terms of this Policy, you must immediately cease all use of our Site and services.
3. Collection of Information
3.1. Personal Identifiable Information (PII)
We may collect personal information that identifies you as an individual, including but not limited to:
Full name, postal address, telephone number, and email address;
Service-related data, such as job history, service requests, and correspondence;
Payment information, including credit card details, billing address, and transaction history;
Consent records, including explicit SMS/MMS consent and opt-out status.
3.2. Non-Personal Information
We may collect non-personal information about Users whenever they interact with our Site or services, including but not limited to browser type, Internet Protocol (IP) address, operating system, Internet service provider, clickstream data, and usage patterns.
3.3. Automated Data Collection
Our Site may use cookies, web beacons, tracking pixels, and other technologies to collect information about User activity and device characteristics.
4. Use of Information
We may use collected information for the following purposes:
To deliver and manage electrical services, including scheduling, billing, and customer support;
To transmit transactional and service-related communications via telephone, email, and SMS/MMS, subject to explicit consent requirements;
To comply with legal and regulatory obligations;
To manage internal records and data integrity;
To conduct marketing, promotional, and informational campaigns, provided Users have not opted out;
To safeguard our rights, property, and safety, and those of our Users and third parties.
5. Legal Basis for Processing
We process personal information pursuant to the following legal bases:
Performance of a contract between you and WattStar Electric;
Compliance with legal obligations;
Legitimate interests in managing our business operations, provided that such interests are not overridden by User rights;
Consent, where required by applicable law (including for SMS/MMS communications).
6. Disclosure of Information
We may disclose User information under the following circumstances:
To affiliates, subsidiaries, and trusted third-party service providers who assist in business operations, subject to confidentiality agreements;
To comply with lawful requests, subpoenas, court orders, and legal processes;
To enforce our rights, prevent fraud, and protect the safety of individuals;
As part of a merger, acquisition, or sale of all or part of our business, subject to confidentiality obligations.
7. SMS/MMS Communications
By providing your mobile phone number to WattStar Electric, you expressly consent to receive SMS/MMS messages, including service updates, scheduling notifications, and marketing messages.
Message frequency may vary. Message and data rates may apply.
You may opt-out at any time by replying STOP to any SMS/MMS message. For assistance, reply HELP.
We will maintain records of consent and opt-out status in accordance with applicable law.
We do not sell, rent, or otherwise distribute User mobile numbers to third parties for marketing purposes.
8. Data Security
We implement appropriate technical, administrative, and physical safeguards to secure User information against unauthorized access, alteration, disclosure, or destruction. However, no system can be guaranteed to be fully secure. Users acknowledge that transmission of information via the internet or mobile networks is inherently subject to security risks.
9. Data Retention
Personal information will be retained for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, and to assert or defend legal claims. When no longer needed, information will be securely destroyed or anonymized.
10. User Rights
Subject to applicable law, Users may:
Request access to personal information we hold about them;
Request correction or deletion of inaccurate or incomplete data;
Object to or restrict processing of personal information;
Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing;
Lodge complaints with data protection authorities.
Requests may be submitted via email to support@wattstarelectric.com.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of collection from a child without parental consent, we will take steps to delete such information.
12. International Data Transfers
If User information is transferred outside the country of collection, such transfers will comply with applicable data protection laws, including implementation of standard contractual clauses or reliance on adequacy decisions.
13. Changes to This Policy
WattStar Electric reserves the right to amend this Policy at its sole discretion and at any time. Any changes will be posted on our Site with an updated effective date. Continued use of our services constitutes acceptance of the revised Policy.
14. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us:
WattStar Electric
301 Government Center Dr #200
Wilmington, NC 28403
support@wattstarelectric.com
Product Description
By providing your mobile phone number, you consent to receive SMS messages from WattStar Electric related to appointment confirmations, scheduling updates, service notifications, and follow-up surveys.
Message Frequency
Message frequency may vary.
You may receive up to 5 SMS messages per week.
Message and Data Rates
Standard message and data rates may apply.
Opting Out
You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
Help and Support
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at:
910-407-1887
support@wattstarelectric.com
Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy, available at: https://wattstarelectric.com/privacy-statement/
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.